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Hospitality Operations — In Sync, In Real Time

Restaurants, bars, hotels, and villas run on timing, handovers, and accuracy. Raffs Sync connects your ordering, POS, inventory, accounting, and notifications so your team sees the same status — at the same time — without chasing updates.

✅ Official APIs only 📊 Live status boards (SDS) 🧰 Queues & safe retries 💬 Automated notifications (WhatsApp)
Hospitality operations with real-time order routing, service displays, and automated communication
Real-time operational visibility across ordering, kitchen, service, and guest communication.

What breaks today

  • Orders drift between ordering apps, POS, stock, and accounting
  • Kitchen, bar, and service teams lose shared visibility
  • Modifiers and stock-outs become “surprises” at the worst moment
  • Guests end up asking staff for updates (which slows everything down)

The result: manual fixes, missed handovers, and errors that surface late — usually during the rush, naturally.

What Raffs Sync changes

Raffs Sync becomes the operational backbone between systems and teams. Every event is routed, tracked, logged, and recoverable — even when an upstream system misbehaves.

One source of truth for staff. Fewer touch-points for managers. Less “where is it?” for guests.

How Raffs Sync helps hospitality teams

Same backbone, tailored workflows. These are the usual “pain points” we remove first.

Order routing & SDS boards

Route work live to kitchen, bar, pass, room service, or pickup — with clear status stages.

Stock & modifier accuracy

Keep availability, modifiers, and item mapping consistent across channels to prevent “ghost items”.

Guest communication

Send automatic updates based on status changes — without staff needing to message manually.

Multi-outlet coordination

Standardise workflows across outlets while still allowing each venue to run its own rhythm.

Queues, retries, and audit trail

Safe delivery guarantees: retries, dead-letter capture, and logs so nothing silently disappears.

Exceptions & escalation

Flag issues early (missing items, failed sync, status stalls) before they become customer-facing problems.

Typical workflow

  1. Order placed (online, in-venue, room service)
  2. Validated (items + modifiers mapped, availability checked)
  3. Routed to SDS lanes (kitchen / bar / pass / delivery)
  4. Status updates propagate in real time across systems
  5. Guest notified automatically at key milestones (optional)
  6. Reconciled into accounting / reporting safely

Translation: fewer surprises, fewer interruptions, cleaner handovers, and a calmer service.

Key operational wins

  • Fewer order errors and faster recovery when something fails
  • Less manager time spent “stitching systems together”
  • Better staff alignment during peaks and shift change
  • Improved guest experience through proactive updates

Ready to map your workflow?

Tell us what systems you use (POS, ordering, accounting, delivery) and your outlet structure. We’ll recommend the cleanest integration path — and what to connect first for the biggest impact.