Terms of Service

Summary

By using Raffs Sync, you agree that:

1. You own your data. You retain full ownership of all business data and records.
2. We act as a processor. We process data only to perform synchronisation you authorise.
3. Official APIs only. We integrate using official APIs and documented access methods.
4. Revocable access. You can revoke access from connected services at any time.
5. Third-party dependency. Availability depends on third-party platforms; outages may affect sync timing.
6. Service provided as-is. We provide the service with reasonable care, without guarantees of uninterrupted operation.

More detail (still human-readable)

1) Accounts & access

You are responsible for maintaining access to your connected platforms (POS, accounting, ordering, etc.). Raffs Sync stores tokens or keys required for authorised access and uses them only for the integrations you enable.

2) Data usage

We process your data to provide synchronisation, SDS workflows, monitoring, and messaging triggers. We do not sell your business data.

3) Security

We use reasonable security measures appropriate for an integration platform. You should also secure access to your connected platforms and admin accounts.

4) Platform rules & compliance

Many integrations rely on third-party platform terms (e.g., API usage rules, rate limits, and permitted message templates). You agree to comply with those third-party terms while using Raffs Sync.

5) Service availability

We design for reliability (queues, retries, idempotency), but we cannot guarantee that third-party platforms will always be available. Outages, API changes, or delays may affect sync timing.

6) Changes

We may update these terms as the platform evolves. Material changes will be posted on this page.

Questions?

If you need a longer legal version or have compliance questions for your organisation, contact us and we’ll provide the appropriate documentation.