Support & Contact
For technical support, onboarding assistance, or integration questions, contact the Raffs Sync team below.
Onboarding support
Integration assistance
Operational escalation
📧 Support email
support@raffsbali.com
Please include your outlet or company name and a short description of the issue. Screenshots or examples help us resolve things faster.
🏢 Business entity
PT Bestway Bar and Restaurants
Operating hours: Monday–Friday, business hours (WITA).
🚀 Onboarding & integrations
New customer onboarding, POS/accounting connections, SDS configuration, and workflow mapping.
Emergency escalation (active customers)
Emergency support is available for critical issues that impact live ordering, stock accuracy, or service execution.
We prioritise incidents that affect:
- Live ordering or SDS operation
- Stock or modifier accuracy
- Accounting sync failures during trading hours
If in doubt, contact support — we’ll advise the fastest resolution path.
Before contacting support
These details help us resolve issues quickly:
- Outlet / company name
- Which system is affected (POS, Accurate, Take.App, SDS, WhatsApp)
- Approximate time the issue occurred
- Screenshots or error messages (if available)