IT operations break when tickets bounce between systems and no one owns the next step. Raffs Sync connects monitoring, ticketing, and communications so incidents route automatically, SLAs stay visible, and clients get updates proactively — not after things are already on fire.
The result: slower resolution, higher stress, and more time spent coordinating than fixing.
Raffs Sync provides an event-driven operational backbone for incident and request workflows. Events are routed, tracked, and recoverable — with clear queues, ownership, and escalation rules.
Less “ticket ping-pong”, more predictable resolution, and clearer accountability.
Same backbone — live events, queues, SDS boards, and automation — adapted to incident routing and SLA enforcement.
Route incidents to the right team or queue automatically based on service, priority, and customer rules.
See every incident by stage — detected, triaged, assigned, investigating, mitigated, resolved.
Track SLA timers and escalate stalled work before breaches, not after apologies.
Send templated milestone updates automatically — reduce inbound “any update?” messages.
Safe delivery guarantees: retries, dead-letter capture, and logs so failures are visible and recoverable.
Coordinate planned changes with clear stages, approvals, and stakeholder updates — without manual chasing.
Translation: fewer status meetings, fewer duplicate tickets, and more time spent actually solving problems.
Tell us your monitoring + ticketing stack and how you handle SLAs today. We’ll map SDS stages, define escalation points, and recommend what to connect first for measurable improvements.