Dispatch and delivery operations fail quietly — until customers complain. Raffs Sync connects your order sources, dispatch workflow, and notifications so your team always has a live operational view, with exceptions flagged early and communication handled automatically.
The result: higher support load, SLA breaches, and “firefighting” that becomes the normal workflow.
Raffs Sync provides an event-driven operational backbone. Orders, dispatch steps, status changes, and exceptions flow through one reliable pipeline — so your team gets visibility early, and customers get updates automatically.
Less chasing. Faster resolution. Cleaner performance reporting.
The backbone stays the same — live events, queues, SDS boards, and automation — tailored to dispatch workflows.
See every job and status stage at a glance — assigned, picked up, en route, delivered, failed, returned.
Notify customers automatically when key milestones happen — without manual messaging from dispatch.
Flag stalled jobs early and escalate before SLAs are breached — not after refunds start.
Route exceptions (address issues, unreachable customer, missing items) to the right queue instantly.
Delivery guarantees: retries, dead-letter capture, and logs so failures are visible and recoverable.
Track throughput, SLA success, exception rates, and bottlenecks — by team, route, or zone.
Translation: fewer “where is it?” calls, faster resolution, and more predictable operations.
Tell us your order sources and delivery flow. We’ll map the cleanest stages for your SDS board, define your exception queues, and recommend what to connect first for fast wins.