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Mining & Remote Ops — Shift-Safe, Status-Clear, Exception-Ready

Remote operations run on handovers, maintenance timing, and fast escalation. Raffs Sync connects task systems, maintenance workflows, and communications so work doesn’t vanish between shifts — and critical issues surface early, not after downtime begins.

✅ Official APIs only 📊 Live task boards (SDS) 🧰 Queues & safe retries 🚨 Escalation alerts
Mining and remote operations task dispatch with shift handovers, maintenance queues, and escalation alerts
Live operational visibility across tasks, maintenance, and shift handovers — with escalation before downtime.

What breaks today

  • Tasks get lost between shifts, teams, or sites
  • Maintenance queues are fragmented across tools and spreadsheets
  • Status visibility is delayed — issues are discovered late
  • Escalation happens after impact (downtime, safety risk, missed targets)

The result: reactive operations, repeated work, and “we thought someone else owned it”.

What Raffs Sync changes

Raffs Sync creates an event-driven operational backbone. Every task and status change is routed, tracked, and recoverable — with clear ownership and audit trail.

Shift-safe handovers. Clear queues. Early alerts. Measurable throughput.

How Raffs Sync helps remote operations

Same backbone — live events, queues, SDS boards, escalation rules — adapted to task + maintenance workflows.

Task dispatch & routing

Route work to the right crew or site queue — with clear status stages and ownership.

Shift handover continuity

Ensure work-in-progress stays visible and accountable across shifts, not buried in chat threads.

Maintenance queues

Centralise planned and reactive maintenance into structured queues with prioritisation.

Escalation alerts

Trigger alerts when critical tasks stall, thresholds are hit, or safety-impacting issues appear.

Queues, retries, and audit trail

Safe delivery guarantees: retries, dead-letter capture, and logs so failures are visible and recoverable.

Exception visibility

Surface exceptions early — missing parts, failed checks, blocked access, incomplete handover details.

Typical workflow

  1. Task created (inspection, maintenance, production issue, safety item)
  2. Validated (priority, required parts, location/site, ownership)
  3. Dispatched to SDS task boards by crew / discipline / site
  4. Status updates flow live (queued → in progress → blocked → completed)
  5. Shift handover preserves context and ownership automatically
  6. Escalation rules alert leads when tasks stall or breach thresholds
  7. Closed & reported with audit trail for compliance and review

Translation: fewer surprises at shift change, clearer ownership, and faster response when things go sideways.

Key operational wins

  • Shift-to-shift continuity with clear ownership and context
  • Earlier escalation for critical issues and stalled tasks
  • Cleaner maintenance queues and prioritisation
  • Audit-ready logs for incident review and continuous improvement

Want safer, clearer handovers?

Tell us how you dispatch tasks today (CMMS, tickets, radio/WhatsApp, spreadsheets). We’ll map SDS stages, escalation rules, and the cleanest integration path — starting with the highest-impact queues.