SDS for Hotels, Resorts & Villas
Hotels and villas need more than a kitchen screen. Raffs Sync SDS coordinates room service, in-villa dining, kitchens, bars, and guest communication in one real-time flow.
🏨 Room service
🏡 In-villa dining
📺 SDS routing
📲 WhatsApp updates
Quick links
The problem with traditional KDS in hotels
- Kitchen screens don’t understand room numbers or villa names.
- Bar, kitchen, and service teams work in silos.
- Staff rely on calls, radios, or ad-hoc WhatsApp groups.
- Guests chase updates instead of receiving them automatically.
- Management lacks real-time visibility.
Hotel service is multi-step and multi-location. SDS exists because KDS stops too early.
How SDS solves hotel & villa service
SDS coordinates service from order placement to guest delivery — automatically.
🧾 Order context
- Room number or villa name
- Guest name
- Service type
- Requested delivery time
🔀 Intelligent routing
- Kitchen receives food items
- Bar receives beverages
- Pass assembles the order
- Service team notified automatically
⏱️ Timers & visibility
- Live prep timers
- Delay indicators
- Escalations
- Clear ownership
Typical room service flow
- Guest places order via POS, QR, tablet, or concierge.
- SDS distributes tasks to kitchen, bar, and prep stations.
- Stations work with timers and shared visibility.
- Order completed and handed to service.
- Guest notified automatically via WhatsApp.
WhatsApp as part of the service infrastructure
📲 Guest messages
- Order confirmation
- Preparation started
- Out for delivery
- Delivered
👨🍳 Internal alerts
- Delays
- Station overload
- Out-of-stock
- Management exceptions
SDS triggers WhatsApp messages based on service events — not staff memory.
Operational benefits
- ⚡ Faster room service
- 📉 Fewer mistakes
- 🧠 Less pressure on staff
- 📊 Real-time visibility
- 😊 Better guest experience
See SDS running in a hotel or villa
We’ll map your property layout and show SDS live.